Returns & Exchanges
At The Garlic Farm Isle of Wight, we want you to be delighted with your pungent purchases, but we understand that sometimes things aren't quite right. Due to the perishable nature of our food products, please review our specific guidelines for returning items and requesting refunds.
Contact Our Team
If you receive a damaged or incorrect item, please email us within 48 hours of delivery with your order number and clear photographs of the product and packaging.
Wait for Authorization
Our customer service team will review your claim and provide a Return Merchandise Authorization (RMA) number and the correct return address if a physical return is required.
Package Securely
For non-perishable giftware or unopened ambient goods, please pack the items securely in their original packaging to prevent damage during transit back to the farm.
Processing Your Refund
Once your return is received and inspected, we will process your refund or replacement within 5-7 working days, notifying you via email once the transaction is complete.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing